Account and sign-in
Activation emails, account access, password setup, and learner profile questions.
Bugbyte Support
Help with training, access, and records.
Find answers for course access, quizzes, completion records, billing, refunds, and continuing education status.
Support topics
Start with the kind of help you need.
Course access
Enrollment status, missing courses, lesson access, and technical playback issues.
Quizzes and progress
Completion rules, quiz attempts, saved progress, and required lesson questions.
Certificates and records
Completion certificates, learner names, record corrections, and course history.
Billing and refunds
Receipts, duplicate charges, course-access problems, and refund eligibility.
CEU status
Approval status, eligible license categories, course hours, and reporting questions.
Frequently asked questions
Quick answers before you contact us.
Never send your password, full payment-card number, or security code by email. Bugbyte Academy support will never ask for them.
How do I access a course after enrollment?
Use the email address connected to your purchase or assignment. When enrollment opens, you will receive account-access instructions by email.
Why is a course not showing in my Training Portal?
Confirm you are signing in with the same email address used for enrollment. If the course still does not appear, contact support with the course name and receipt or assignment details.
Can I skip required videos or lessons?
Some courses require complete lesson participation before the next item opens. Required progress rules will be shown inside the course.
When is a completion certificate available?
A certificate is released only after all required lessons, quizzes, and other completion rules are satisfied. Not every training course includes CE credit.
Does every Bugbyte course provide CE credit?
No. A course provides CE credit only when its page clearly identifies the approving agency, eligible license category, approved hours, and approval status.
How do I request a refund?
Email support with your name, purchase email, course name, and purchase date. Do not send payment-card information. Review the Refund Policy for eligibility details.
Contact support
Still need help?
Email us with your name, account email, course name, and a short description of the issue. Our response goal is within two business days.