Last updated August 30, 2026

Refund Policy

This policy will apply to paid Bugbyte Academy course enrollments when enrollment opens. We want refund terms to be clear before a customer completes a purchase.

Seven-Day Course-Access Window

A customer may request a full refund within seven calendar days after purchase if the course has not been meaningfully accessed. Meaningful access includes completing a lesson, completing more than 10% of the course, downloading course materials, taking a graded assessment, or receiving a certificate or continuing education record.

Access or Delivery Problems

We will correct verified account or course-access problems. If Bugbyte Academy cannot provide the purchased course within a reasonable time, the customer may request a full refund. Duplicate charges and confirmed billing errors will also be corrected.

Course Cancellation or Material Change

If Bugbyte Academy cancels a purchased course or materially changes the course before the learner begins, the customer may choose a full refund or an available replacement.

Continuing Education Courses

CE credit is offered only when the course page clearly identifies the approval status, approving agency, eligible license category, and approved hours. If a course was sold as approved CE and Bugbyte Academy cannot provide the represented credit because of our error or a loss of approval before the learner begins, the customer may request a full refund.

When a Refund Is Generally Not Available

Except when required by law or when Bugbyte Academy cannot deliver the purchased service, refunds generally are not available after meaningful course access, course completion, certificate issuance, continuing education reporting, or violation of the Website Terms. A learner's failure to complete a course or pass a required assessment does not by itself qualify for a refund.

Company and Multi-Seat Purchases

When company purchasing opens, unused seats may be eligible for cancellation within seven calendar days after purchase. A seat is considered used once it is assigned and the learner meaningfully accesses the course. Company-specific written agreements may include different terms.

How to Request a Refund

Email support@bugbyteacademy.com with the purchaser's name, purchase email, course name, purchase date, and the reason for the request. Do not send a password, full payment-card number, or security code.

Review and Payment Timing

We aim to acknowledge refund requests within two business days. Approved refunds are returned to the original payment method. The payment provider or financial institution may require additional time to post the credit.

California and Other Legal Rights

Nothing in this policy limits any non-waivable right or remedy available under applicable California or federal law. We may update this policy before paid enrollment opens and will display the policy presented at checkout.